Privacy Policy

1. Introduction

Welcome to the ds99 Privacy Policy. This document explains how ds99 ("we", "us", "our") collects, uses, stores, protects, and discloses personal information from users ("you", "your") of our online gaming platform at https://ds99.cam. We are committed to protecting your privacy and ensuring the security of your personal data in compliance with applicable Indonesian data protection laws and international best practices.

ds99 operates an online gaming platform offering casino games, sports betting (including bandar bola or football bookmaking), togel (traditional Indonesian lottery), live dealer games, and related entertainment services to Indonesian residents aged 21 and above. In providing these services, we necessarily collect and process personal information to facilitate account registration, process payments through Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay), verify identity for regulatory compliance (KYC requirements), prevent fraud, and deliver customer support.

By creating an account with ds99 or using our services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with our privacy practices, please do not use the ds99 platform.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a ds99 account, deposit funds, or contact customer support, you provide us with personal information, including:

• Identity Information: Full legal name, date of birth, gender, nationality, Indonesian identification number (KTP number), passport number (if applicable)
• Contact Information: Email address, mobile phone number, residential address in Indonesia (street, city, province, postal code)
• Account Credentials: Username, password (stored in encrypted form), security questions and answers
• Financial Information: Bank account details (account number and bank name for BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja phone numbers or IDs), payment card details (for Visa/Mastercard transactions)
• Verification Documents: Copies of government-issued ID (Indonesian KTP, driver's license, passport), proof of address documents (utility bills, bank statements), and selfie photos for identity verification (KYC compliance)
• Communication Data: Contents of correspondence with ds99 customer support via live chat, email, WhatsApp, or phone, including your questions, complaints, and feedback

2.2 Information Collected Automatically

When you access and use the ds99 platform, we automatically collect certain technical and usage information:

• Device Information: Device type (desktop, mobile, tablet), operating system, browser type and version, screen resolution, device identifiers
• Connection Data: IP address, internet service provider, geographic location (city and region derived from IP), time zone setting
• Usage Data: Pages visited, games played, bet history, deposit and withdrawal transactions, session duration, clickstream data, referral source (how you found ds99)
• Cookies and Tracking: Information collected through cookies, web beacons, and similar tracking technologies (see Section 6 for details)

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction confirmation and payment status information from Indonesian banks and e-wallet providers
• Identity Verification Services: Results from third-party KYC verification providers used to confirm your identity and age
• Fraud Prevention Services: Information from fraud detection and prevention services to protect against account takeover, payment fraud, and other malicious activities

3. How We Use Your Information

ds99 uses your personal information for the following purposes:

3.1 Service Provision

• Creating and managing your ds99 account
• Processing deposits, wagers, winnings, and withdrawal requests in Indonesian Rupiah (IDR)
• Providing access to casino games, sports betting markets on BRI Liga 1, EPL, La Liga, and other leagues, togel draws, and live dealer tables
• Delivering customer support via live chat, email, WhatsApp, and phone in Indonesian and English
• Administering bonuses, promotions, and VIP loyalty program benefits

3.2 Legal and Regulatory Compliance

• Verifying your identity and age to ensure compliance with 21+ age restrictions
• Conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) checks as required by Indonesian financial regulations
• Maintaining transaction records for auditing and regulatory reporting purposes
• Cooperating with law enforcement and regulatory authorities when legally required

3.3 Security and Fraud Prevention

• Detecting and preventing fraudulent activities, including multi-accounting, payment fraud, bonus abuse, and collusion
• Monitoring gameplay patterns for signs of problem gambling or suspicious activity
• Protecting the integrity of games and sports betting markets
• Securing the ds99 platform against cyber attacks, unauthorized access, and data breaches

3.4 Communication and Marketing

• Sending transactional emails and SMS notifications about deposits, withdrawals, and account activity
• Providing promotional offers, bonus opportunities, and updates about new games or features (with your consent, which you can withdraw at any time)
• Conducting customer satisfaction surveys and requesting feedback
• Sending responsible gaming reminders and information about self-exclusion tools

3.5 Platform Improvement

• Analyzing user behavior to improve website design, game selection, and user experience
• Testing new features and troubleshooting technical issues
• Generating anonymous, aggregated statistics about platform usage

4. Data Sharing and Disclosure

ds99 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your information only in the following limited circumstances:

4.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay) to process deposits and withdrawals
• Game Providers: Casino game studios and live dealer platform operators who deliver gaming content
• Identity Verification: KYC service providers who verify your identity and age
• Customer Support Tools: Live chat platforms and email service providers
• Cloud Hosting: Secure server infrastructure providers

These service providers have access to personal information only to the extent necessary to perform their functions and are contractually obligated to protect your data and use it solely for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by Indonesian law, regulation, legal process, or governmental request, including:

• Responding to court orders, subpoenas, or law enforcement requests
• Complying with anti-money laundering and counter-terrorism financing obligations
• Cooperating with Indonesian tax authorities or financial regulators
• Protecting the rights, property, or safety of ds99, our players, or the public

4.3 Business Transfers

In the event ds99 is involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your personal information may be transferred to the acquiring entity. You will be notified of any such change in ownership or control.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent, such as when participating in joint promotions or third-party sponsored tournaments.

5. Data Security Measures

ds99 takes the security of your personal information seriously and implements industry-standard technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Technical Security

• Encryption: All data transmitted between your device and ds99 servers is protected by 256-bit SSL/TLS encryption. Sensitive data at rest (passwords, financial information) is encrypted using advanced cryptographic algorithms.
• Firewalls: Multi-layer firewall protection prevents unauthorized network access to our systems.
• Secure Authentication: Passwords are hashed and salted using industry-standard algorithms. We offer optional two-factor authentication (2FA) for enhanced account security.
• Regular Security Audits: Independent third-party security firms conduct penetration testing and vulnerability assessments of the ds99 platform.
• DDoS Protection: Advanced traffic filtering and load balancing protect against distributed denial-of-service attacks.

5.2 Organizational Security

• Access Controls: Personal data is accessible only to authorized ds99 employees and contractors who require it to perform their duties. Access is logged and monitored.
• Employee Training: All staff members receive regular training on data protection, privacy best practices, and security protocols.
• Confidentiality Agreements: Employees and contractors sign confidentiality agreements prohibiting unauthorized use or disclosure of player information.
• Incident Response: We maintain a comprehensive incident response plan to quickly detect, contain, and remediate any data breaches.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. You also play a role in protecting your data by choosing a strong password, not sharing your login credentials, and logging out after using shared or public computers.

6. Cookies and Tracking Technologies

ds99 uses cookies, web beacons, and similar tracking technologies to enhance your experience on our platform.

6.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. They allow the website to remember your preferences, login status, and other information between sessions.

6.2 Types of Cookies We Use

• Essential Cookies: Required for the ds99 platform to function properly. These cookies enable core features like secure login, account access, and shopping cart functionality. They cannot be disabled.
• Performance Cookies: Collect anonymous information about how visitors use ds99, such as which pages are most popular and whether users encounter errors. This helps us improve platform performance.
• Functionality Cookies: Remember your preferences (language selection, currency display, game favorites) to personalize your experience.
• Marketing Cookies: Track your browsing activity to deliver targeted promotional offers and measure the effectiveness of advertising campaigns. You can opt out of marketing cookies through your browser settings.

6.3 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when a website attempts to place a cookie on your device. Note that disabling cookies may limit your ability to use certain features of the ds99 platform. To manage cookies, consult your browser's help section or visit www.aboutcookies.org for browser-specific instructions.

7. Your Privacy Rights

As a ds99 player, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. Log in to your ds99 account to view your profile details, transaction history, and account activity. For a comprehensive data report, contact our customer support team.

7.2 Right to Correction

If any of your personal information is inaccurate or incomplete, you have the right to request correction. You can update most information (email address, phone number, residential address) directly in your account settings. For changes to your name or date of birth, contact customer support with supporting documentation.

7.3 Right to Deletion

You may request deletion of your personal information by closing your ds99 account. Note that we may retain certain information for legal or regulatory compliance purposes (e.g., transaction records for tax reporting, KYC documents for anti-money laundering compliance) even after account closure.

7.4 Right to Restrict Processing

You can request that we limit how we use your personal information in certain circumstances, such as when you contest the accuracy of the data or object to processing.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format and transmit it to another service provider.

7.6 Right to Object

You can object to processing of your personal information for direct marketing purposes at any time. Click the "unsubscribe" link in promotional emails or adjust your communication preferences in your account settings.

7.7 Right to Withdraw Consent

Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, contact ds99 customer support via email at [email protected], live chat, or WhatsApp. We will respond to your request within 30 days.

8. Data Retention

ds99 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active Accounts: While your account remains active, we retain your personal information to provide ongoing services.
• Closed Accounts: After account closure, we retain certain information for 7 years to comply with Indonesian financial record-keeping requirements, resolve disputes, enforce our Terms and Conditions, and prevent fraud.
• Transaction Records: Deposit, withdrawal, and gameplay records are retained for 7 years for regulatory compliance and tax purposes.
• KYC Documents: Identity verification documents are retained for 7 years after account closure as required by anti-money laundering regulations.
• Marketing Data: If you opt out of marketing communications, we retain your email address or phone number on a suppression list to ensure we do not contact you again.

After the retention period expires, personal information is securely deleted or anonymized so it can no longer be associated with you.

9. International Data Transfers

ds99 primarily stores and processes your personal information within Indonesia or in secure data centers within the Southeast Asian region. However, some of our service providers (game studios, payment processors, cloud hosting providers) may be located outside Indonesia, which may involve transferring your data to countries with different data protection laws.

When we transfer personal information internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by data protection authorities
• Ensuring the recipient country has adequate data protection laws
• Obtaining your explicit consent for the transfer

We take all reasonable steps to ensure your data remains protected in accordance with this Privacy Policy regardless of where it is processed.

10. Children's Privacy

ds99 services are strictly intended for adults aged 21 and over. We do not knowingly collect personal information from individuals under 21 years of age. If you are under 21, do not register for a ds99 account or provide any personal information to us.

If we discover that we have inadvertently collected personal information from someone under 21, we will immediately delete the account and all associated data. If you believe a minor has provided information to ds99, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

ds99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify you by:

• Updating the "Last Updated" date at the top of this page
• Sending an email notification to your registered email address
• Displaying a prominent notice on the ds99 homepage or in your account dashboard

Continued use of the ds99 platform after changes become effective constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact the ds99 Data Protection Team: